Australian Consumer Behavioural Survey – 2020 Part 2: Emerging Trends

Report Overview

Australian Consumer Behavioural Survey – 2020 Part 2: Emerging Trends

Already a Subscriber? Login here to view Full Report

Australian Consumer Behavioural Survey – 2020 Part 2: Emerging Trends
This survey report on working from home is the second of three reports based on a behavioural change survey conducted by Venture Insights and commissioned by NBN Co (completed 28th April 2020). The aim of the survey was to understand how new needs due to COVID-19 had changed consumer broadband and technology usage.
The survey was conducted nationally across Australia for 1,006 respondents, all with a broadband connection, and with a representative survey sample across demographic and regional groupings.
In this report, we look at emerging trends in the use of telehealth, online education, and social communication and activity.

Contents

Background

Telehealth

Online education

Social Activities

List of charts/tables

Figure 1. Telehealth before and during COVID-19

Figure 2. Telehealth during COVID-19 (without the respondents who have not needed a health consultation since COVID-19 started)

Figure 3. After the COVID-19 crisis and lockdown period has ended do you anticipate using more online telehealth services in the future?

Figure 4. What were your reasons for not accessing telehealth services?

Figure 5. How often you or other household members use the following online education services?

Figure 6. Households using online educational services ‘regularly’ (by selective age groups)

Figure 7. How often you or other household members used the following online social activities to connect with people?