TLDR version: Pressure on the telecoms sector to improve the resilience of their services has been building in recent years. This is a by-product of the nation’s growing dependence on connectivity for the digital services many households and businesses rely on. This is the context for the strong public and political response to Optus’ recent outage. While Optus will be in the spotlight initially, the outage raises the stakes for the industry as a whole. Australian telcos will need to be proactive in offering their own solutions to this challenge. We believe that part of the solution is to assist consumers and small business to improve their own ‘digital resilience’.