This survey report on working from home is the third of three reports based on a behavioural change survey conducted by Venture Insights and commissioned by NBN Co (completed 28^th April 2020). The aim of the survey was to understand how new needs due to COVID-19 had changed consumer broadband and technology usage.

The survey was conducted nationally across Australia for 1,006 respondents, all with a broadband connection, and with a representative survey sample across demographic and regional groupings.

In this report, we look at trends in online shopping during the COVID-9 shutdown.

Contents

Key Takeaways

Background

Online Shopping and Local Businesses

List of charts/tables

Figure 1. Since the COVID-19 crisis, has your household increased its online shopping activities?

Figure 2. Do you agree or disagree with the following statements?

Figure 3. What do you think are the top things local small business can do to make it easier for people to support them?

Figure 4. What do you think are the top things local small business can do to make it easier for people to support them?