Venture Insights

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    July 9, 2020

    COVID-19 and consumer behaviour: implications for digital marketi [...]

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    Venture Insights performs periodic consumer surveys on mobile service and handset purchases across NZ.
  • July 1, 2020

    Venture survey: NZ mobile consumers driven by price

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    Venture Insights performs periodic consumer surveys on mobile service and handset purchases across NZ.
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  • June 25, 2020

    OptiComm acquisition strengthens Uniti’s competitive offer

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    Venture Insights performs periodic consumer surveys on mobile service and handset purchases across NZ.
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  • June 18, 2020

    Insurtech White Paper Part III: Segments and Players in the Austr [...]

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    This report is the final report in a series by Venture Insights on the disruption in Insurtech, following on from reports on the global landscape and aspects of the Australian landscape.
  • June 16, 2020

    Australian Consumer Behavioural Survey – 2020 Part 3: Opportuni [...]

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    This survey report on working from home is the third of three reports based on a behavioural change survey conducted by Venture Insights and commissioned by NBN Co (completed 28th April 2020). The aim of the survey was to understand how new needs due to COVID-19 had changed consumer broadband and technology usage.
  • June 11, 2020

    Mobile churn and buying behaviour of Australian consumers

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    Venture Insights performs an annual consumer survey on mobile service and handset purchases across Australia. It asks questions around willingness to pay, intentions to switch service providers and handsets, and key factors responsible for this switching. We also ask which service provider the respondents are switching to, and thus determine the service providers that will gain or lose from this churn. Our latest survey was conducted in March 2020 for Australia, and the key findings have been presented here. In this report, the term MVNO includes resellers such as Belong, Boost, Lebara and Virgin Mobile that are subsidiaries of MNOs or owned by them.
  • June 3, 2020

    Optus Q4FY20: a challenging quarter likely to have implications f [...]

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    On 28th May 2020, Optus announced its 4QFY20 earnings update for the quarter ending 31st March. Some of the key highlights from the announcement included:
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  • June 2, 2020

    Australian Consumer Behavioural Survey – 2020 Part 2: Emerging [...]

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    This survey report on working from home is the second of three reports based on a behavioural change survey conducted by Venture Insights and commissioned by NBN Co (completed 28th April 2020).
  • May 27, 2020

    Australian Consumer Behavioural Survey – 2020 Part 1: Working [...]

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    This survey report on working from home is the first of three reports based on a behavioural change survey conducted by Venture Insights and commissioned by NBN Co (completed 28th April 2020).
  • May 21, 2020

    Local start-ups drive supply chain improvement and environmental [...]

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    This report is the first of several that will look at the way global platforms are change affecting traditional markets for business and consumer services. This first report provides an overview of their longer-term strategies, and a SWOT analysis of their current position.
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  • May 14, 2020

    Global advertising platforms playing a long game in retail, payme [...]

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    This report is the first of several that will look at the way global platforms are change affecting traditional markets for business and consumer services. This first report provides an overview of their longer-term strategies, and a SWOT analysis of their current position.
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  • May 7, 2020

    Mobile payments – Australia mobile payments steadily grow, as c [...]

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    Payment services have been subjected to significant disruption in recent years. Traditional barriers to entry and enabling new entrants to take on financial services firms by unbundling their product suite and offering superior products and customer experiences. Incumbent payments providers, principally banks, have responded by launching new online payment services. At the same time, new entrants have exploited the prevalence of smartphones to offer their own app-based payment services.
  • May 6, 2020

    Imperative to improve self-service customer experience channels

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    Venture recently undertook a one-month CX benchmarking study across 10 ANZ operators, analysing three CX channels (IVRs, Web and social)
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  • April 29, 2020

    Unpacking Facebook’s Deal with Reliance Jio Platforms

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    The day opened with the news of Facebook’s mega-investment into Jio Platforms, a wholly-owned subsidiary of Reliance Industries Limited (RIL). For the princely sum of $5.7 billion, or roughly INR 43,000 crores, Facebook will acquire a 9.9% stake in Jio Platforms at an enterprise valuation (EV) of roughly $65 billion.
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  • April 27, 2020

    COVID-19 and the ANZ Telco market

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    The lasting impact of the crisis on the Telco market will depend on its effect on the overall economy
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  • April 23, 2020

    NZ survey results and COVID-19

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    Amidst the COVID-19 crisis in New Zealand (NZ), social-distancing and quarantine measures are becoming the norm. New Zealand is currently at alert level 4, which means that non-essential businesses have been directed to close.
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  • April 17, 2020

    COVID-19 impact on ANZ media: major structural and regulatory cha [...]

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    As COVID-19 spreads in Australia, social-distancing and quarantine measures are becoming the norm. This means that a large number of people are now working from their home and spending time indoors. Alternatives to electronic media such as cinemas, live entertainment, and (importantly) sporting events are closed.  While some subscription media will benefit from this situation, those focussed on sport will feel a harsh impact.
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  • April 8, 2020

    COVID-19 impact on mobile ARPUs, 5G adoption and MVNO wholesale p [...]

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    As COVID-19 spreads its footprint in Australia, social-distancing and quarantine measures are becoming the norm. This means that a large number of people are now working and communicating with other businesses from their home. While many of the telcos have responded with capacity increases to deal with the traffic, this paper considers some of the longer-term issues which can come from a slowdown in the economy post the lockdown period.
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  • April 1, 2020

    Fixed broadband and COVID-19: Demand up, but ARPU under pressure

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    As COVID-19 spreads its footprint in Australia, social-distancing and quarantine measures are becoming the norm. This includes a large number of organisations directing their employees to Work From Home (WFH) where possible, and educational institutes moving to online learning, increasing the load on residential broadband networks. In this report we look at how telcos are stepping up to this challenge, discuss consumers’ broadband requirements for WFH based on our Australian consumer survey and look at short- and long-term implications of COVID-19 for the fixed broadband.
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  • March 25, 2020

    Recommendations: Dealing with COVID-19 based cyberattacks and sca [...]

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    There have been many reports of cyber criminals using the COVID-19 pandemic to trick users into installing cyber viruses, purchasing false products and/or divulging sensitive personal or business information. Whilst this trend is disturbing it is also being combined with a massive and global shift to employees working from home which in turn exposes security vulnerabilities into a wide range of home devices and networks. Although these risks are evolving, this report outlines some of the current cyber scams, the shift to working from home and immediate recommendations for businesses with staff working from home.
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  • March 19, 2020

    Mobile payments – billion dollar opportunity in New Zealand to [...]

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    Payments has emerged as one of the key areas of disruption. The shift from physical to electronic payments has seen an ever-expanding range of payment methods replacing cash. From mobile banking and contactless cards to phone payments and bespoke apps, the payment landscape is undergoing a quiet revolution.
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  • March 10, 2020

    Amazon Advertising: From Duopoly to Triopoly in advertising?

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    Over the past two decades, global ecommerce giant, Amazon has focused on owning entire market verticals with books being the first market that it dominated. However, to think of Amazon as just an online retailer, would be underestimating the depth and breadth of its presence across multiple markets. Amazon’s ultimate aim is to curate the customer’s entire e-commerce journey. Amazon not only sells products; it also produces television shows and movies; publishes books; operates the world’s largest streaming video-game platform; manufactures a growing array of products. More recently the bright spot was Amazon’s advertising business, which appears to be picking up speed again.
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  • March 9, 2020

    Webscale Playbook: Apple

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    Apple has come far since its inception in 1976. It has progressed from selling user-friendly computer systems (Macintosh, iMac) and portable media players (iPod), to become a dominant force in mobile devices, starting with the launch of iPhone in 2007. In August 2018 it became the first-ever public company to breach the US$1 trillion mark by market capitalization. In fact it is the ‘iPhone’, touted as the pioneer of the smartphone revolution, that has significantly helped Apple in its journey to trillion-dollar valuation. The popular device, which dethroned the likes of Nokia and Blackberry back then, continues to be Apple’s bread and butter, and accounts for more than half of its overall revenues (54.7% in FY2019).

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  • March 4, 2020

    Nine 1H20 update – results in line with expectations

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    In this report, we briefly analyse the reported 1HFY20 earnings for Nine and highlight some of the key trends across both businesses.
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